Privacy Policy

Big Bird Travel and Tourism ("Big Bird Travel", "we", "us", "our") is a licensed travel agency registered in the United Arab Emirates. Our registered office is at As Sawari Street 5, Mussafah 13, Abu Dhabi, UAE, Abu Dhabi, United Arab Emirates. We operate the website https://bigbirdtravel.com.

This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or contact us for travel services.

We may collect the following personal information:

• Identity information: full name, date of birth, passport details, nationality
• Contact information: email address, WhatsApp/phone number, home address
• Booking information: travel dates, destinations, hotel preferences, traveller details
• Payment information: we do not store card details - payments are processed via secure third-party gateways
• Communication records: WhatsApp messages, emails, and form submissions sent to us
• Technical data: IP address, browser type, pages visited, UTM/campaign source - collected via Google Analytics

We use your personal data to:

• Process bookings for flights, hotels, tours, visas, and other travel services
• Submit visa applications on your behalf to the relevant embassy or immigration authority
• Communicate with you about your booking, itinerary, and travel documents
• Provide WhatsApp-based customer support before, during, and after travel
• Send travel quotes, package offers, and service updates (you can opt out at any time)
• Comply with UAE legal and regulatory requirements
• Improve our website and services through analytics

We share your personal data only where necessary:

• Airlines and hotels: to confirm bookings in your name
• Visa authorities: embassies, consulates, VFS Global, and government immigration portals
• Ground operators: for UAE tours, transfers, and activities
• Insurance providers: if you purchase travel insurance through us
• Payment processors: for secure transaction processing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We retain personal data for as long as is necessary for the purpose for which it was collected, or as required by UAE law. Booking records are typically retained for 5 years for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention obligations.

Our website uses cookies and similar tracking technologies to improve your experience and understand how visitors use our site. Please see our Cookie Policy for full details.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant UAE data protection authority

To exercise any of these rights, contact us at info@bigbirdtravel.com.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

Our website may contain links to third-party websites (airlines, hotels, embassy portals). We are not responsible for the privacy practices of those sites and recommend you read their privacy policies independently.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

For privacy-related queries, contact us at:
Big Bird Travel and Tourism
As Sawari Street 5, Mussafah 13, Abu Dhabi, UAE
Abu Dhabi, United Arab Emirates
Email: info@bigbirdtravel.com
Phone: +971 55 297 9659